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SHIPPING & RETURNS

Shipping Policy

All parcels are shipped within two days of purchase through Canada Post. Shipping costs are calculated depending on the destination and weight of garment. 

We will notify you with a tracking number once your items are shipped. 

Return & Exchange Policy

90 day manufacturers warranty from day on purchase (need proof of purchase) from manufacturing flaw missed in production.

 

This could be up-cycled material that is torn, ripped or thin and was not seen by us while creating the garment.

 

Please note that most materials used are up-cycled material. We at Hip Chick Design do our very best to make sure material is clean, stain and scent free with no tears or rips before we cut it for our clothing. Unfortunately, this sometimes does not get caught. We apologize for any inconvenience and will do our best to make sure the issue is fixed. This could mean repairing or replacing if necessary.

 

We guarantee your garment for 90 days after purchase. If there is an issue please contact Hip Chick Design and we will do our best to find a solution for you.

 

Please keep in mind many materials that are used are wool blends. Like any wool material this fabric needs to cared for appropriately in washing and drying for the longest life possible.

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