FAQ

Frequently asked questions

How Do I Wash & Care For My Items From Hip Chick?


For best results hand washing or using the gentle cycle with cold water with all up-cycled wool garments. This would be best with any wool products. Denim garments or cotton blends (summer items) are fine washing in regular washes. Hang dry or lay flat to dry. Dry cleaning always an option for wool garments.




What Is Hip Chick Design's Return Policy?


90 day manufacturers warranty from day of purchase. Proof of purchase is required. This could be material that is torn, ripped, thin or stained that was not seen durring manufacturing. Please notify Beth and we will do what we can to resolve the issue for you.




How Do I Make A Custom Order?


Please contact Beth through email: info@hipchickdesign.ca to discuss further details. Custom orders are welcome! People can bring specific textiles or clothing that is special to them and repurpose it into a new Hip Chick Design. Cost for custom orders are based on $100 per hour for creation.




What If I See A Product I Like, But It Is Not In My Size?


Please contact us! We'd love to help you by either resizing the garment for you, or placing a custom order for a product in the size and colours you wish. Email: info@hipchickdesign.ca




Where Can I Buy Hip Chick Design Clothing?


Stay connected with all things Hip Chick through Facebook, Instagram or through our newsletters (subscribe through this site) Through social media you can see all the shows and events Hip Chick Design participates in throughout the year. Online shopping through our website abvailable here. Other stores that carry Hip Chick Design around Ontario: - Studio Eleven, Orillia - Jibe, Baracebridge - Daylyn, Newmarket - Gather, Bowmanville - Carousel Clothing, Kitchener - Heartwood Home, Owen Sound - Timmins Museum gift shop, Timmins





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